Frequently Asked Questions
Our products are currently only available for purchase on Lavley.com and Amazon.com. Visit our Amazon Storefront.
We currently only offer shipping to addresses within the U.S. (including Alaska and Hawaii).
If the tracking link for your order isn't working, it is likely that it was sent via Amazon Logistics. To view the tracking info, please go here and insert your tracking number.
We offer free standard shipping on all orders over $30 (excluding Alaska and Hawaii).
All of our products are fulfilled by Amazon and subject to the shipping times provided by Amazon. When your order ships you will receive a confirmation email. Please be advised that during this time there may be some delays due to the COVID-19 crisis. Learn more about how Amazon is handling the crisis here. In general, here's what you can expect from the shipping rates provided at checkout.
• Standard Shipping: 3-5 business days
• Expedited Shipping: 2 days
• Priority Shipping: Next day
First, check your spam folder! If it’s still not there, please contact us here.
All of our products are backed by our Satisfaction Guarantee. If you are not satisfied with your purchase, simply contact our support team within 30 days of purchase and we will send you a full refund or replace your item.
Although we do not have a wholesale program at this time we are looking to provide that service in the future. If you are interested in becoming a wholesale customer please shoot us a note through our contact form. We will reach out as soon as our wholesale program becomes available!
Yes! If you are planning on placing a large order for an event, corporate gift, charity or other reason we would be happy to provide a special discount. Please reach out to our support team here to discuss your specific needs.
Yes, we do and we are accepting applications at this time! Check out our ambassador page to learn more.
We periodically donate portions of our profit to select charities that we are passionate in supporting.